The CSP Placement Report

A Job Match Percentage that tells you how well job candidates measure up to your customer service standards and the degree of alignment between their customer service perspective and the specific expectations of your company. The Information is presented in the following parts:

Behavioral Characteristics - Eight behavioral characteristics that are important factors for success in providing service to customers.

Proficiencies - A view fo basic proficiency in mathematics and vocabulary.

Job Match Percent - The degree of match to the Job Match Pattern in both of the Proficiencies and eight Behavioral Characteristics.

Company Service Perspective - The degree of alignment between the individual's perspective on providing service to the customer and that expressed by the company.

Considerations for Interviewing - On the scales where the candidate scores outside of the Job Match Pattern, suggestions for interviewing are provided to assist in the selection process.

Whenever a job candidate’s score misses your customized Job Match Pattern, the "Considerations for Interviewing" section suggests interview questions to stimulate conversation regarding the issue in question. This usually results in a better understanding of the company’s customer service position and effectively communicates the company’s expectations and policies. View Report

The CSP Coaching Report

This report reflects the responses provided by the individual after they have completed the Customer Service Perspective Assessment. The Information is presented in the following parts:

Behavioral Characteristics - Eight behavioral characteristics that are important factors for success in providing service to customers.

Proficiencies - A view fo basic proficiency in mathematics and vocabulary.

Job Match Percent - The degree of match to the Job Match Pattern in both of the Proficiencies and eight Behavioral Characteristics.

Company Service Perspective - The degree of alignment between the individual's perspective on providing service to the customer and that expressed by the company.

Considerations for Employee Development - On the scales where the candidate scores outside of the Job Match Pattern, suggestions are provided to assist in their development.

The "Considerations for Employee Development" section identifies the areas where individualized training and coaching will effectively instill the customer service attitudes you want in all of your employees. View Report

The CSP Individual Report

This report reflects the responses provided by the individual after they have completed the Customer Service Perspective Assessment. The Information is presented in the following parts:

Behavioral Characteristics - Eight behavioral characteristics that are important factors for success in providing service to customers.

Proficiencies - A view fo basic proficiency in mathematics and vocabulary.

Helps employees increase their awareness of their customer service skills or lack thereof. It is a tool to help them become better employees and deliver the kind of customer service that contributes to the success of your business. View Report